AI Voice Agents for 24/7 Customer Service

Reduce costs and improve customer experience with our conversational intelligence.

No need for complex flows and integrated in an agile way.

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Try our AI in different scenarios

Our Products

Autonomous Service Agents

Our autonomous voice agents use Natural Language AI to interpret and respond to customers without the need for complex flows.

Automated Integrated Data Search

  • • Automatic querying of databases, CRMs and e-commerce platforms
  • • Instant response for order status, invoices or any relevant information

24/7 Service, No Queues

  • • Available even outside business hours
  • • Handles demand peaks without customer queuing

QA for Human Service

Our QA (Quality Assurance) service monitors your human agents' interactions to ensure adherence to company scripts and guidelines.

How It Works

  • • Automatic analysis of recordings/chats
  • • Detailed reports on compliance with standards
  • • Insights to optimize processes and train teams

Benefits

  • • Unified quality standard
  • • Error reduction
  • • Continuous feedback

Main Benefits

Automated Data Search

Native integration with your databases and platforms like VTEX.

24/7 Service, No Queues

Coverage during times of lower human agent availability.

Cost Savings

Reduced costs with service team, especially outside business hours.

Scalability

Handle demand peaks without overloading your team.

Contact Us

Contact Form

Contacts

contato@duma.ai

(11) 9999-9999

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